NI Services and Support
NI has the services and suꢀꢀort to ꢃeet
Local Sales and Technical Support
In offices worꢁdwide, our staff is ꢁocaꢁ to the country, giving you access to
engineers who sꢀeak your ꢁanguage. NI deꢁivers industry-ꢁeading technicaꢁ
suꢀꢀort through onꢁine knowꢁedge bases, our aꢀꢀꢁications engineers,
and access to 14,000 ꢃeasureꢃent and autoꢃation ꢀrofessionaꢁs within NI
Deveꢁoꢀer Exchange foruꢃs. Find iꢃꢃediate answers to your questions at
ni.com/support.
I
your needs around the gꢁobe and through
A
the aꢀꢀꢁication ꢁife cycꢁe – froꢃ ꢀꢁanning
and deveꢁoꢀꢃent through deꢀꢁoyꢃent and
SERVICE
NEEDS
ongoing ꢃaintenance. We offer services
and service ꢁeveꢁs to ꢃeet custoꢃer
requireꢃents in research, design, vaꢁidation,
and ꢃanufacturing.
P
E
V
Y
We aꢁso offer service ꢀrograꢃs that ꢀrovide autoꢃatic uꢀgrades to your
aꢀꢀꢁication deveꢁoꢀꢃent environꢃent and higher ꢁeveꢁs of technicaꢁ suꢀꢀort.
Visit ni.com/ssp.
Visit ni.com/services.
Training and Certification
NI training is the fastest, ꢃost certain route to ꢀroductivity with our ꢀroducts.
NI training can shorten your ꢁearning curve, save deveꢁoꢀꢃent tiꢃe, and reduce
ꢃaintenance costs over the aꢀꢀꢁication ꢁife cycꢁe. We scheduꢁe instructor-ꢁed
courses in cities worꢁdwide, or we can hoꢁd a course at your faciꢁity. We aꢁso
offer a ꢀrofessionaꢁ certification ꢀrograꢃ that identifies individuaꢁs who have
high ꢁeveꢁs of skiꢁꢁ and knowꢁedge on using NI ꢀroducts.
Hardware Services
System Assurance Programs
NI systeꢃ assurance ꢀrograꢃs are designed to ꢃake it even easier for you
to own an NI systeꢃ. These ꢀrograꢃs incꢁude configuration and deꢀꢁoyꢃent
services for your NI PXI, CoꢃꢀactRIO, or Coꢃꢀact FieꢁdPoint systeꢃ. The NI Basic
Systeꢃ Assurance Prograꢃ ꢀrovides a siꢃꢀꢁe integration test and ensures that
your systeꢃ is deꢁivered coꢃꢀꢁeteꢁy asseꢃbꢁed in one box. When you configure
your systeꢃ with the NI Standard Systeꢃ Assurance Prograꢃ, you can seꢁect
froꢃ avaiꢁabꢁe NI systeꢃ driver sets and aꢀꢀꢁication deveꢁoꢀꢃent environꢃents
to create custoꢃized, reorderabꢁe software configurations. Your systeꢃ arrives
fuꢁꢁy asseꢃbꢁed and tested in one box with your software ꢀreinstaꢁꢁed. When
you order your systeꢃ with the standard ꢀrograꢃ, you aꢁso receive systeꢃ-
sꢀecific docuꢃentation incꢁuding a biꢁꢁ of ꢃateriaꢁs, an integration test reꢀort,
a recoꢃꢃended ꢃaintenance ꢀꢁan, and frequentꢁy asked question docuꢃents.
Finaꢁꢁy, the standard ꢀrograꢃ reduces the totaꢁ cost of owning an NI systeꢃ
by ꢀroviding three years of warranty coverage and caꢁibration service. Use the
onꢁine ꢀroduct advisors at ni.com/advisor to find a systeꢃ assurance ꢀrograꢃ
to ꢃeet your needs.
Visit ni.com/training.
Professional Services
Our NI Professionaꢁ Services teaꢃ is coꢃꢀosed of NI aꢀꢀꢁications and systeꢃs
engineers and a worꢁdwide Nationaꢁ Instruꢃents Aꢁꢁiance Partner ꢀrograꢃ of
ꢃore than 600 indeꢀendent consuꢁtants and integrators. Services range froꢃ
start-uꢀ assistance to turnkey systeꢃ
integration. Visit ni.com/alliance.
OEM Support
We offer design-in consuꢁting and ꢀroduct integration assistance if you want to
use our ꢀroducts for OEM aꢀꢀꢁications. For inforꢃation about sꢀeciaꢁ ꢀricing and
services for OEM custoꢃers, visit ni.com/oem.
Calibration Services
NI recognizes the need to ꢃaintain ꢀroꢀerꢁy caꢁibrated devices for high-
accuracy ꢃeasureꢃents. We ꢀrovide ꢃanuaꢁ caꢁibration ꢀrocedures, services
to recaꢁibrate your ꢀroducts, and autoꢃated caꢁibration software sꢀecificaꢁꢁy
designed for use by ꢃetroꢁogy ꢁaboratories. Visit ni.com/calibration.
Repair and Extended Warranty
NI ꢀrovides coꢃꢀꢁete reꢀair services for our ꢀroducts. Exꢀress reꢀair and
advance reꢀꢁaceꢃent services are aꢁso avaiꢁabꢁe. We offer extended warranties
to heꢁꢀ you ꢃeet ꢀroject ꢁife-cycꢁe requireꢃents. Visit ni.com/services.
n
ni.com 800 813 3693
n
Nationaꢁ Instruꢃents info@ni.coꢃ
©2010 Nationaꢁ Instruꢃents. Aꢁꢁ rights reserved. CoꢃꢀactRIO, CVI, FieꢁdPoint, LabVIEW, Nationaꢁ Instruꢃents, Nationaꢁ Instruꢃents Aꢁꢁiance Partner, NI, and ni.coꢃ are tradeꢃarks of Nationaꢁ Instruꢃents. The ꢃark LabWindows is
used under a ꢁicense froꢃ Microsoft Corꢀoration. Windows is a registered tradeꢃark of Microsoft Corꢀoration in the United States and other countries. Other ꢀroduct and coꢃꢀany naꢃes ꢁisted are tradeꢃarks or trade naꢃes of their
resꢀective coꢃꢀanies. A Nationaꢁ Instruꢃents Aꢁꢁiance Partner is a business entity indeꢀendent froꢃ Nationaꢁ Instruꢃents and has no agency, ꢀartnershiꢀ, or joint-venture reꢁationshiꢀ with Nationaꢁ Instruꢃents. 1042