Global Services and Support
NI has the services and support to meet your needs around the globe Professional Services
and through the application life cycle – from planning and Our Professional Services team consists of National Instruments
development through deployment and ongoing maintenance – and Applications Engineers, NI Consulting Services, and the worldwide
tailored for customer requirements in research, design, validation, and National Instruments Alliance Partner Program (a network of 600
manufacturing. We have direct operations in more than 37 countries independent consultants and integrators). Our Professional Services
and distributors in another 12 locations. Our local sales and support team can offer services ranging from basic start-up assistance and
representatives are degreed engineers, ready to partner with you to find collaborative development with
solutions that best fit your needs.
your engineers, to turnkey
system integration and
maintenance of your system.
Local Sales and Technical Support
In offices around the globe, our staff is local to the country so that In addition to our NI Alliance Partners, we have developed global
you have access to field engineers who speak your language and are relationships with many industry partners that range from computer
available to consult on your unique needs. We also have a worldwide software and hardware companies, such as Microsoft, Dell, Siemens,
support organization staffed with Applications Engineers trained to and Tektronix. By collaborating with these companies, you receive a
quickly provide superior technical assistance. Use our online Request complete spectrum of solutions – from components to turnkey
Support interface (ni.com/support) to define your question, then systems. Find the Alliance Partner directory at ni.com/alliance
speak to or e-mail an Applications Engineer, or access more than
14,000 worldwide measurement and automation professionals Product Services
within NI Developer Exchange Discussion Forums. ni.com/support NI GPIB products are warranted against defects in workmanship and
also provides immediate answers to your questions through self-help material for one year from the date of shipment. To help you meet
troubleshooting, product reference, and application development project life-cycle requirements, NI offers extended warranties for an
resources. For advanced technical support and software maintenance additional charge. NI provides complete repair services for our
services, sign up for Premier Support, a program that provides products. Express repair and advanced replacement services are also
expanded hours of support availability and
expedited phone/e-mail response time
(typically four business hours).
available. Or, order your software and hardware installed in PXI and
PXI/SCXI™ systems with NI Factory Installation Services.
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Training and
Visit ni.com/products to browse product specifications, make
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NI recognizes that both initial
instruction and ongoing education
contribute to your success. NI provides a
variety of training alternatives, from self-
paced tutorials and interactive CDs, to worldwide
hands-on courses taught by experienced instructors – all designed so your country.
that you can choose how to learn about our products. Further, NI offers
certifications acknowledging individual expertise in working with NI Order Status and Service Requests
products and technologies. Visit ni.com/training for more information.
National Instruments brings you real-time status on current orders at
ni.com/status Similarly, find out the status of open technical support
incidents or hardware repair requests at ni.com/support/servicereq
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